FAQS

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FAQS

SERVICE AREA

  • What is your service area?

    For our meal service and on-site cooking classes, we serve the areas surrounding of South Bend, Indiana and New Buffalo, Benton Harbor, South Haven, Saugatuck, Holland, and Kalamazoo Michigan.


    Our cooking classes are available virtually on-line.

MEAL PLANNING

  • What is the process for creating menus?

    Each menu will be customized based on your budget, dietary requirements, and taste (likes and dislikes).  


    Each customized menu includes:

    • Soup or Salad
    • Entrée (one protein and two vegetables)
    • For an additional fee, appetizers, desserts and beverages are included

  • How are recipes developed?

    All recipes are developed or modified based on your likes and dislikes, including your dietary needs.  If you have a preferred recipe for a menu item, we will be more than glad to use it.

  • When and where do you shop for groceries?

    Grocery shopping is conducted on the cooking service date. 


    If you desire, we can complete the grocery shopping prior to the cooking date if they are able to be stored in your home or at the event site. 


    You may also provide some or all of the groceries based on the menu recipes.


    To ensure food safety, we shop at licensed grocery retailers and select only the freshest ingredients and products. 


    If you have a preferred grocer or a specific product brand, we will be happy to shop there or purchase those items.


    We can purchase “all-organic” food products upon request. 


     Please note, grocery cost for most organic products typically cost 30% more.


    For Routine Meal Service, certain grocery items will be stored in your kitchen for future use and replenished as needed, such as baking products and dried herbs and spices.


FOOD SAFETY & SANITATION PRACTICES

  • What are your food safety & sanitation practices?

    All staff consistently adhere to all health code sanitation and food safety guidelines.


    Our executive chef, holds and maintains a ServSafe Food Safety & Sanitation Certification, including special training in COVID-19 precautions.


    In order to ensure compliance with all health code sanitation requirements, we provide all needed cleaning supplies, excluding a mop and broom.  


  • Are services being offered during the COVID-19 Pandemic?

    Yes.  By complying with all of CDC guidelines, we are able to continue to provide during the COVID-19 Pandemic. 


     All staff are required to wear a face covering and practice social distancing at all times while in your home.


COOKING CLASSES

  • What are the minimum and maximum number of individuals who can participate in each class?

    We are available to offer our cooking classes to 1 – 25 individuals.


  • How long are the cooking classes?

    The duration of each class is between 1 – 4 hours.


  • Are samples of the prepared food items available to class participants?

    Absolutely!  We prepare adequate amounts of samples for every participant. 


    For individuals who participate in our virtual on-line classes, we can accommodate to have the samples delivered to them.


  • What materials are needed and included in the class fee?

    Recipes and all other necessary materials will be provided and are included in the class fee.


INSURANCE

  • Are your services insured?

    Yes, our services are adequately insured with Business liability Insurance Coverage.


RATES & FEES

  • Are your rates and fees extremely expensive?

    We make every effort to offer services at the most affordable rate without sacrificing quality.    


    For our Special Occasion Meal Service, we charge a planning service fee and a flat hourly rate for our time to complete grocery shopping, meal preparation, and clean-up.


    For our Routine Meal Service, our rates begin as low as $8.25 per person depending on the number of meals to be prepared.


    Since grocery expenses can greatly fluctuate based on your selected menu and other preferences, our rates do not include grocery costs. However, you may provide some or all of the groceries based on the menu recipes.



DEPOSITS

  • Is an advanced deposit required?

    We do require advanced payment for the Planning Service Fee and a 50% projected grocery costs Deposit.  


    The Planning Service Fee is non-refundable and must be received prior to developing your customized menus and recipes.


CANCELATION

  • What is your cancelation policy?

    Cancelation:  We require at least 7-days advanced notice to cancel a service.  A fee is required for all cancelations with less than 7-days advance notice.


    Service Date Change:  We require at least three 3-days advance notice to change a service date.   A fee is required for date changes made with less than 3-days advance notice.


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